Scheduling Terms and Conditions
Updated June 11, 2026
Find information on scheduling and deposits below. If you have additional questions regarding your scheduled appointment or deposit, please contact your sales representative or local branch.
Scheduling
All appointment dates and times provided are considered tentative and are subject to change based on operational requirements, workload volume, staffing availability, site conditions, and weather-related factors beyond our control.
While we make every effort to complete services on the scheduled date, unforeseen circumstances may require us to adjust, postpone, or reschedule appointments. Factors such as severe weather, unsafe working conditions, emergency service requests, equipment issues, or higher-than-anticipated workloads may impact our schedule.
Should any changes to your appointment become necessary, we will make reasonable efforts to notify you as soon as possible using the contact information provided at the time of booking. We appreciate your understanding and flexibility, as schedule adjustments help ensure the safety of our team and the quality of service provided.
By booking an appointment, you acknowledge and accept that scheduled service dates are estimates rather than guaranteed times and may be modified when circumstances require.
Deposits
For projects valued over $500, a deposit may be required prior to scheduling. Deposits are applied toward the total project cost and are used to secure scheduling, labour allocation, and materials. By submitting a deposit, the customer acknowledges and agrees to the terms and conditions of EaveSafe Gutter Protection Inc. Deposits may be non-refundable in the event of cancellation, postponement, or substantial changes to the project scope.
Rescheduling and Cancellations
Changes to scheduling and cancellations must be made a minimum of 3 business days prior to the service appointment. Failing to do so may result in delays or rescheduling / cancellation fees. Deposits may be non-refundable in the event of cancellation, postponement, or substantial changes to the project scope.
Late Rescheduling Fee: $25.00 (+HST).
Late Cancellation Fee: 50% for Gutter Cleaning | 25% for all other services.
Alterations and Additional Work
Any customer-requested changes to the original scope of work, including modifications, additions, or upgrades, may result in additional charges and schedule adjustments. All alterations and additional work must be approved in writing through a signed change order or revised quote before work will proceed.
If unforeseen conditions are discovered during the project that require additional labor, materials, or services, we will notify the customer and provide pricing for approval prior to completing the additional work.
Billing and Payments
All invoice balances are due upon receipt unless otherwise agreed to in writing. Any outstanding balance remaining unpaid more than 5 business days after the invoice date may be subject to interest at a rate of 24% per annum (2% per month), calculated monthly, until paid in full. We accept Credit/Debit, Cheque, Cash, and Interac e-Transfer (payments@eavesafe.com).